Version 30 September 2026Effective 30 September 2026
Requests
Refunds, withdrawals, privacy requests and account deletion, all in one place. You get a reference number as soon as you send it.
01
File a request
To cancel a plan yourself, use Settings › Billing. To delete your account yourself, use Settings › Delete account. For anything else, or if you can't sign in, use this form.
02
What happens next
We reply to the email you give. Privacy requests are answered within one month, refunds are processed within 5 business days, and withdrawals are refunded within 14 days. We may ask you to confirm you own the account before we share or delete anything.
03
Who you are contacting
ROTEX is operated by its operator (“we”, “us”).
Contact us through the requests page.