Refunds & cancellation
Cancel any time from Settings. A full refund on your first purchase if you ask within 14 days, wherever you are.
Cancel at any time
Cancel any paid plan whenever you like in Settings › Billing. You don't need to email anyone or give a reason, and there is no fee.
- Cancel during the 14-day trial and you are never charged.
- Cancel after it and nothing more is charged. You keep paid features until the end of the period you have paid for. Then the account moves to Free.
- Your account and everything on your own machine stay as they are.
14-day refund on your first purchase
If you ask within 14 days of the first charge on your account, we refund it in full. No questions asked, wherever you live. This applies once per person or organisation.
The plan ends when the refund is issued, and the account moves to Free.
Renewals
Annual plans. We remind you before an annual plan renews. If a renewal charge still catches you out, ask within 14 days of it and we refund it in full.
Monthly plans. A monthly renewal is not normally refunded once the month has started. Cancelling stops the next charge, and you keep access until the month ends.
When we always refund
- You were charged twice, or charged after you cancelled.
- You were charged the wrong amount.
- We ended or significantly reduced a paid plan without you breaking the Terms. You get the unused part back pro rata.
- ROTEX was faulty and we couldn't fix it within a reasonable time. This is your legal right as a consumer.
EU and UK: your right to withdraw
EU and UK consumers can also withdraw from a paid plan within 14 days of buying it, without a reason, using the Withdraw from contract page. We refund every payment under the contract within 14 days of receiving your notice.
How to ask for a refund
File a refund request on the requests page. Give the email address on the account and, if you have it, the receipt or order number. You get a reference number straight away.
We aim to process refunds within 5 business days. They go back to the original payment method, and your bank may take another 5-10 days to show them.
Please come to us before disputing a charge with your bank. It is almost always faster, and a dispute can freeze the account while it is looked into.
Your legal rights
This policy adds to your legal rights. It doesn't replace them. If the law where you live gives you more, you get more.
Contact
ROTEX is operated by its operator (“we”, “us”).
Contact us through the requests page.